CUSTOMER SUCCESS STORY
“Flxpoint has given us greater control over our supply chain and has allowed us to better manage inventory levels. We can now make data-driven decisions and optimize our operations for greater efficiency.”
– Herschel Thompson, VP of Ecommerce
THE PROBLEM
Stetson a 155-year-old American heritage brand that is best known for hats but is a lifestyle brand with apparel and fragrance was facing a challenge of keeping up with demand for its products.
Stetson wanted to retain its handcrafted manufacturing process while achieving optimum operational speed and scale for product demand moving through its thousands of retail stores and the D2C business
As a result, the business needed to move out of the inefficient legacy systems and find a better solution to manage its inventory and order fulfillment.
THE SOLUTION
Stetson started looking for a new solution and found Flxpoint, which stood out from other vendors in terms of its staff expertise and nimble solution-oriented team. The team’s knowledge and engagement made Stetson confident that Flxpoint was the right choice for Stetson’s needs. The sales team understood the requirements and was involved in the hand-off process, which made the transition smoother. Flxpoint’s support exceeded Stetson’s expectations, they received more onboarding support than with any other platform they had used before.
IMPLEMENTATION
The implementation process can be a daunting and disruptive task, especially for an established company like Stetson. Herschel (VP of Ecommerce), who leads the ecommerce business at Stetson, has over 20 years of experience in the retail industry, including managing technical implementations, platform launches, and database migrations. Herschel recognizes that these types of migrations can be disruptive and often fail when the requirements are not scoped out ahead of time.
Herschel was impressed with Flxpoint’s number of staff and their expertise. The team’s level of support during onboarding was also far beyond his expectations. The implementation process required a fair amount of customization and workarounds, but Flxpoint’s team was there to provide support and troubleshoot any issues.
The implementation of Flxpoint’s system at Stetson was a success. The team’s expertise and level of support far exceeded Herschel’s expectations, making the onboarding process smoother and more manageable.
THE RESULT
The migration to Flxpoint enabled Stetson to manage its inventory and order fulfillment better, which helped the company keep up with demand for its products. Herschel was satisfied with Flxpoint’s service and support, and he said that the team was a good partner to troubleshoot any issues.
Overall, Herschel and Stetson found Flxpoint to be the most flexible and cost-effective solution to manage their inventory and order fulfillment.
“The team at Flxpoint has been incredibly responsive and helpful throughout the implementation process. They’ve gone above and beyond to make sure we’re getting the most out of the platform.”
CONCLUSION
Stetson’s experience with Flxpoint has been overwhelmingly positive. Herschel, the lead of the ecommerce business, has decades of experience in the industry and has implemented many technical solutions. He found Flxpoint’s team to be one of the most talented, nimble, and smart solution-oriented teams he’s worked with, and he was impressed by their expertise and engagement. Herschel also praised the onboarding support provided by Flxpoint, which exceeded his expectations and made the implementation process much smoother than it otherwise would have been. Ultimately, Stetson is very satisfied with their decision to use Flxpoint and would recommend it to other companies looking for a flexible and customizable solution to their ecommerce needs.